前台招聘1人

Our clinic is a multidisciplinary allied health practice providing high-quality care across physiotherapy, psychology, exercise physiology and other therapeutic services. The clinic locations are Chatswood, CBD, Hurstville, Burwood and Rhodes. The majority of the time will be spent at Chatswood and the CBD, the other locations will require fill ins when other team members are absent. We pride ourselves on delivering patient-centred care in a supportive and professional environment. We are looking for an organised and friendly full-time Receptionist to join our team.

About the Role
The Receptionist is the first point of contact for our patients and plays a key role in
ensuring a smooth and welcoming experience at our clinic. This role involves managing
patient enquiries, coordinating appointments, processing payments, and providing
administrative support to practitioners and the management team.
Key Responsibilities
 Greet patients in a professional, warm and welcoming manner
 Answer phone calls, emails and patient enquiries promptly and courteously
 Manage appointment bookings, cancellations and scheduling changes
 Process payments (EFTPOS, Medicare, DVA, WorkCover and CTP invoicing)
 Maintain accurate patient records using clinic management software
 Liaise with practitioners, referrers and insurance companies as required
 Assist with administration tasks including filing, form preparation and database
updates
 Ensure reception and waiting areas are kept tidy, organised and presentable
 Support day-to-day clinic operations and workflow e iciency
Skills & Experience
 Previous reception or administration experience (healthcare preferred but not
essential)
 Strong communication and customer service skills. Chinese and English
speaking proficiency is required.
 Competent with computer systems and appointment software
 High level of attention to detail and data accuracy
 Ability to multitask and work in a busy environment
 Professional, reliable and proactive work ethic
 Team-oriented mindset with a caring and empathetic manner